Call Centre Outsourcing, CRM and More: Call Center Management Software

A Presentation

 

TOOLKIT CONTENTS

Main Page
An Introduction
A Presentation
An SLA
Benchmarking
Reference Guide
Transition Plan
Outsource Contract
An SLR Template
Purchase For $199
Contact Details

 

Call Centre Outsourcing, Call Center Management

Purchase Here!

$199

 

 

 

The Essential Aid for Call Centre Outsourcing or Call Center Management Software

 

 

This is a comprehensive and detailed seventy-five foil MS-PowerPoint presentation on Call Center Management (service desk) best practice. It studies: positioning, a process approach, technology issues, organizational aspects, terminology, tool selection, people issues, making improvements and many other related topics. 

It even comes inclusive of a set of excellent speaker notes and has in fact been referred to as  'a complete training course in a box'! 

 

Sample Foils:

 

Call Centre Presentation

 

 

Call Center Presentation

 

 

 

 

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The Call Center Management Presentation

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